Privacy Policy

Last updated: August 2026

Your privacy matters to us. This policy explains what personal information CMC Dry Ice collects through this website, why we collect it, and how we protect it.

Information We Collect

We collect personal information when you voluntarily submit it through our order request or quote request forms. Depending on which form you use, this may include:

• Your name, email address, and phone number
• Company name and industry (business quote requests)
• Shipping city/state or delivery location
• Details about the products, quantities, or volumes you're interested in
• Any additional notes you choose to include

We do not collect payment information through this website. Our order and quote forms are requests only — pricing, payment, and fulfillment are confirmed directly with you by phone or email.

How We Use Your Information

We use the information you provide solely to respond to your order or quote request, confirm pricing and availability, arrange shipping or pickup, and follow up with you by phone or email. We do not use your information for any purpose beyond fulfilling the request you submitted.

How We Share Your Information

We do not sell, rent, or trade your personal information. We share information only where necessary to fulfill your request — for example, providing a shipping address to the courier handling your delivery — or where required by law.

How We Protect Your Information

• We collect personal information by lawful and fair means, with your knowledge that you are submitting it.
• We retain personal information only as long as necessary to fulfill the purpose it was collected for.
• We use reasonable security safeguards to protect against loss, theft, unauthorized access, disclosure, or misuse of your information.
• We keep the data we hold about you relevant, accurate, and up to date to the extent necessary for the purposes described above.

Your Choices

You're never required to submit more information than a form asks for. If you'd rather not submit a form at all, you're welcome to reach us directly by phone during business hours, or by visiting our Concord, NC facility in person.

Changes to This Policy

We may update this policy from time to time as our website or practices change. We'll post the revised version here with an updated date at the top, so we'd encourage checking back periodically.

Contact Us

If you have questions about this policy or how your information is handled, reach out any time: